Please browse the Frequently Asked Questions below. If you can't find the answer you're looking for, ask a question.
What do I need to use SecureOffice?
You need a computer, internet connection and e-mail address. Any modern web browser which supports is suitable, including Internet Explorer 5 or 6, Mozilla Firefox or Apple Safari.
How much storage space do I get?
Every SecureOffice site comes with 1GB of storage. If you need more, you can purchase it through your control panel.
How do I know how much storage space I have left?
The control panel screen displays the storage space you have available.
What happens when I've used my storage quota?
You will not be able to upload any more documents until you delete some or buy more storage.
Is there a limit to the size of a file I can upload?
The maximum file size is 2GB. You may upload up to 2GB of files at one time.
Can I upload more than one document at a time?
Yes. Click the Extra File button in the upload screen for each additional document.
Can I upload folders of documents?
No. Folders must be created on your SecureOffice site before documents are uploaded to them.
Can I create folders within folders on the SecureOffice site?
Currently SecureOffice does not support nested folder hierarchies.
My file transfers are slow. What's wrong?
The upload speed is dependent upon the bandwidth you have available. If you have a dial-up account or are using a broadband connection for other uses such as VOIP or audio/video streaming, this will result in slower file transfers.
Does SecureOffice support file transfers via FTP or WebDav?
No, FTP and WebDav transfers are not supported for security reasons.
How many users can I have?
As many as you like. Buy the SecureOffice package to suit your needs.
Some users will be adding documents and others will be only viewing them. Does this affect user pricing?
No. Pricing is based on the number of users irrespective of whether they add documents or not.
How do I know how many user accounts I have available?
The control panel screen displays the number of user accounts used and available.
How can I get more user accounts?
You can delete some existing users or buy more user accounts through your control panel.
I want someone else in my organisation to manage my SecureOffice site. How do I do this?
Add them as a user and tick the box in the Add User screen to 'Make this user an SecureOffice administrator'. If the user already has a SecureOffice account, edit their account to make them an administrator. There is no extra charge for additional administrators.
How many users can be administrators?
There is no limit on the number of users who can also be administrators. You need to be aware that an administrator has complete control over the site and may delete your user account!
Can I change the way my SecureOffice site looks?
You can personalise you SecureOffice site by adding your own logo in place of the default. This updates all screens, welcome e-mail messages and e-mail alerts.
Why do some file icons on SecureOffice look different to the ones on my computer?
SecureOffice displays file icons based on their detected file mime type or suffix. If SecureOffice is unable to recognise the file type or if the document has no file suffix a default file icon is used. SecureOffice currently recognises over 100 of the most popular file formats, including PDF, Word, Excel and PowerPoint.
I want to share some photos, movies and music with friends. Can I use SecureOffice?
If they are photos, movies and music you created and you are the legal copyright owner, then yes. Otherwise, no. You are prohibited from using SecureOffice to publish content of an illegal or obscene nature or any material which you do not have the legal owner's permission to use. For more information read the User Terms and Conditions of Use (60KB PDF, opens in a new window).
Does SecureOffice support Macintosh file resource forks?
No. To retain resource forks in your Mac files, create a zip or Stuffit archive for the file(s). More recent Macintosh file formats do not rely on the resource forks. For example, adding file suffixes such as .qxd (for Quark docs) and .psd (Photoshop files) to your file names will ensure the files open in the correct programs without creating a zip or Stuffit archive for them. SecureOffice will also display the correct file icons if the file suffixes are added.
Is SecureOffice available in any other language?
SecureOffice is currently available in English and Swedish. However we are keen to hear from you if you would like to see SecureOffice made available in another language.
How do I add a link to my SecureOffice site to my own website?
You can add a link from your existing website to your SecureOffice site by copying and pasting the code snippet below. All you need to do is to change the site ID 'dem001' to your own site ID:
<a href="https://www1.secureoffice.net/login.php?site=dem001">Login to my SecureOffice</a>
How do I add a SecureOffice login page to my own website?
Copy the form code below and add it to your own web page. Change the site ID to match your site:
<!--SecureOffice Login Form-->
<form action="https://www1.secureoffice.net/login.php" method="POST">
Username: <input name="username" type="text" id="username" size="30" >
Password: <input name="password" type="password" id="password" size="15">
<input type="submit" name="Submit" value="Log In" id="Submit">
<input type="hidden" name="site" id="site" value="ZZZ001">
<!--Change ZZZ001 to your own site ID-->
</form>
<!--/SecureOffice Login Form-->
How do I change my email hosting?
The process is simple. You will need to ask you ISP or Domain provider to change your MX records to the following:
mx1.secureoffice.net
mx2.secureoffice.net
If after my 30 day trial I am not happy how do I cancel the service with you?
From the control panel, click Manage Account, then Cancel Account.
When I change my email hosting for SecureOffice.protect, will this require me to change my website hosting as well?
Not at all. You can host your website and DNS with any provider you choose.
If I purchase SecureOffice.control, what will prevent my staff from downloading a free web browser (such as Firefox), and still using the firm's computers to access inappropriate sites?
You will need to configure the proxy settings on each browser you use.
Can I still use my existing email platform (Microsoft Outlook) thru a Domino Mail Account?
Absolutely. SecureOffice's philosophy is to let users use what ever program they are used to.
If I purchase SecureOffice.store now, can I add SecureOffice.share to some of my folders at a later date, as and when it becomes necessary?
Yes, From the control panel, click Manage Account, then upgrade account.
If I set up a meeting on a project calendar in SecureOffice.team, will the participants be notified by email automatically?
Yes, they will. They will also be notified if a task has been updated.
If I only want to use SecureOffice products one month at a time, can I set up a direct debit to do this?
Unfortunately we can not accept direct debts at this time. However, we can take a monthly amount by credit card.
